Wall Rack - Open Shelves

Our goal is to ensure complete satisfaction with your purchase. Please review our return and refund policy below.

Returns

• Items may be returned within 7 days of delivery.

• Products must be unused, undamaged, and in their original packaging.

• To initiate a return, contact our customer support with your order details and a reason for the return.

• Returns are not accepted for customized or "made-to-order" items unless they are found to be defective or damaged on arrival.

Refunds

• Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days through the original method of payment.

• Shipping charges are non-refundable except in cases of damage or defect at the time of delivery.

Damaged or Defective Items

• Please inspect your furniture at the time of delivery.

• Any damage or defect must be reported within 48 hours of receipt for eligibility for exchange or full refund.

• Supporting photos and a description will help expedite the resolution process.

Exclusions

• Products damaged due to improper use, negligence, or mishandling are not eligible for return or refund.

• Clearance or "Final Sale" items are not returnable except for manufacturing defects.

Contact

For any questions or support, please email our customer care team or reach out through our website.

Shipping Coverage

• We deliver across major cities and towns within India.

• For locations outside our standard delivery areas, please contact us before placing your order to confirm availability.

Processing Time

• Orders are typically processed within 1–3 business days after confirmation.

• Customized or made-to-order furniture may require additional processing time, which will be communicated at the time of order.

Delivery Time

• Standard delivery is estimated between 5–12 business days from the date of dispatch, depending on the shipping location.

• Delays may occur around holidays, during peak periods, or due to unforeseen circumstances.

Delivery Charges

• Shipping charges are calculated based on the weight, dimensions, and destination of your order.

• Any applicable charges will be shown at checkout prior to payment.

Receiving Your Order

• Please ensure that the delivery address, contact number, and recipient details are accurate to prevent delivery issues.

• Upon delivery, inspect your furniture for any damage or discrepancy and notify us immediately if any issues are found.

Assembly Services

• Some items may require minor assembly upon delivery.

• Assembly instructions will be provided, and in select locations, professional assembly services may be available either free of cost or for an additional fee.

Order Tracking

• Tracking details will be shared via email or SMS once your order is dispatched so you can monitor the status of your delivery.